T’s & C’s & Privacy Policy

T's & C's & Privacy Policy

SHIPPING AND DELIVERY

Upon receipt of your order, we will contact you about shipping and delivery options and send you the invoice. We will process your order once we receive your POP and confirm the payment has been cleared in our account.

T’S & C’s

7 Days Money Back Returns

We only have happy clients. Let us know if you are not 100% satisfied with your products within the first 7 days of receiving your order and we will gladly replace or refund you.

Payment Terms

We will process your order once we receive your POP and confirm the payment has been cleared in our account.

Right To Cancel

In accordance with The Consumer Protection Act on your rights to cancel agreements. You have 4 hours after you have placed your order. To fully and freely cancel your order for whatever reason. Funds will then be refunded within 72 hours of the initial payment.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping and Courier – Pargo FAQs

  1. What is the cost

To your door R90

To a collection point R70

  1. What is a collection point?

Pargo has more than 5000 points nationwide that you can choose from. Go to https://pargo.co.za to find the best one for you to get your package delivered to.

  1. How long does delivery take?

1-3 days in Main Centers

  • 3-5 days Regional areas
  • Remote areas an additional day or two
  1. How will I know my parcel is on its way?

Pargo will send you an SMS and email with the details you provided on your order to keep you updated when it is sent and when it arrives.

  1. How do I ensure my package gets to me quickly and correctly?

Please provide us with your correct full delivery address and contact details.

  1. Can I track my parcel?

Yes once you receive your waybill number via SMS you can go to https://pargo.co.za   and track it.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PRIVACY POLICY

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

ANALYTICS

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.