Refund policy


  1. Money-Back Guarantee: If you are not 100% satisfied with your products, you can request a replacement or refund within 7 days of receiving your order.

  2. Right to Cancel: You have 4 hours after placing your order to cancel it for any reason. Funds will be refunded within 72 hours of the initial payment.

  3. Refund Process:

    • Upon receiving your returned item, you will be notified via email about the approval or rejection of your refund.
    • Approved refunds will be processed to your original payment method within a few days.

  4. Late or Missing Refunds:

    • If you haven’t received your refund, check your bank account, contact your credit card company, and check with your bank for processing times.
    • If you still haven’t received it, contact Collagen and Company.

  5. Sale Items: Only regular-priced items can be refunded. Sale items are non-refundable.

  6. Exchanges: Defective or damaged items can be exchanged for the same item. Contact via email to initiate an exchange.

  7. Gifts:

    • If marked as a gift, a gift credit will be provided upon receiving the returned item.
    • If not marked as a gift, a refund will be sent to the gift giver.

  8. Return Shipping:

    • Customers are responsible for return shipping costs, which are non-refundable. If you receive a refund, the return shipping cost will be deducted.
    • For expensive items, consider using a trackable shipping service or purchasing shipping insurance, as Collagen and Company does not guarantee receipt of returned items.